Politica de confidentialitate

1. Cine suntem

RG DIGITAL TECHNOLOGIES S.R.L. ("RG DIGITAL Technologies", "noi")
CUI: 52249706 · Nr. RC: J2025057221000 · EUID: ROONRC.J2025057221000
Sediu: Targu-Jiu, Gorj, Romania
Contact: office@rgtechnologies.ro · clienti@rgtechnologies.ro · razvancristian199714@gmail.com

2. Domeniul de aplicare

Platforma noastra tehnica permite automatizari WhatsApp si pagini web asociate pentru clienti business, inclusiv (fara a se limita la): comenzi online, programari, rezervari si vanzare bilete, precum si module viitoare.

3. Ce date colectam

• Date de identificare si contact: nume, numar WhatsApp (si email, daca e oferit)
• Date despre solicitare: comanda/programare/rezervare/achizitie (produse/servicii, cantitati, locatie, timp, status)
• Date necesare livrarii/indeplinirii serviciului (daca e cazul): adresa, instructiuni, observatii
• Date tehnice limitate: loguri erori, identificatori de sesiune, IP (dupa caz, pentru securitate/diagnostic)

4. Durata stocarii (retentie) si stergere

Pastram datele doar cat este necesar pentru furnizarea Platformei si conform instructiunilor Clientului Business (Operator).

• Date operationale (ex. istoricul solicitarilor in back-office): pe perioada necesara operarii Clientului Business si/sau conform obligatiilor legale ale Operatorului (de ex. evidente comerciale/contabile, dupa caz).
• Loguri tehnice (securitate/erori): perioada limitata, proportionala cu scopul de securitate si diagnostic.

Perioada exacta poate diferi in functie de configuratia Clientului Business si cerintele legale aplicabile.

5. Temeiuri legale (GDPR)

• Art. 6(1)(b) — executarea unui contract / demersuri la cererea ta (plasarea si gestionarea solicitarii)
• Art. 6(1)(c) — obligatii legale (unde se aplica)
• Art. 6(1)(f) — interes legitim: securitate, prevenire abuz, suport, imbunatatire servicii
• Art. 6(1)(a) — consimtamant: marketing (unde se aplica)

6. Cum folosim datele

• Pentru a prelua si procesa comenzi/programari/rezervari/achizitii
• Pentru confirmari/notificari si suport tehnic
• Pentru securitate si statistici agregate/anonimizate

7. Partajarea datelor

• Cu Clientul Business relevant (Operatorul) pentru a indeplini solicitarea ta
• Cu furnizori imputerniciti (ex. hosting/infrastructura), doar cat e necesar si sub obligatii contractuale
• Cu autoritati, daca legea impune

Nu vindem datele si nu le publicam.

8. Transferuri internationale

Daca transferam date in afara SEE, folosim garantii GDPR (de ex. Clauze Contractuale Standard) si evaluari de risc.

9. Securitate

Aplicam masuri tehnice si organizatorice rezonabile: criptare in tranzit, control acces, jurnalizare. Nicio metoda nu este 100% sigura; notificam conform legii daca apare un incident relevant.

10. Drepturile tale

Drepturile tale (art. 15-21 GDPR) includ: acces, rectificare, stergere, restrictionare, portabilitate, opozitie, retragerea consimtamantului (unde se aplica).

Pentru solicitari privind datele din Platforma, ne poti contacta direct, iar noi vom gestiona solicitarea din punct de vedere tehnic (inclusiv prin stergere/anonimizare in Platforma) si, unde este necesar, vom coopera cu Clientul Business relevant (Operatorul).

Contact: clienti@rgtechnologies.ro, office@rgtechnologies.ro sau razvancristian199714@gmail.com. Ai dreptul sa depui plangere la ANSPDCP.

11. Instructiuni de stergere a datelor (cerinta Meta)

Daca doresti stergerea datelor tale personale colectate prin Platforma (de exemplu prin WhatsApp sau paginile web asociate), ne poti trimite o solicitare direct la: clienti@rgtechnologies.ro sau office@rgtechnologies.ro.

Te rugam sa incluzi in mesaj:

• numarul de telefon folosit in conversatia WhatsApp (format international)
• serviciul / Clientul Business cu care ai interactionat (daca il cunosti)

Vom verifica solicitarea si vom sterge datele din Platforma sau le vom anonimiza in termen de maximum 30 de zile, conform GDPR.

In anumite situatii, pentru a respecta obligatiile legale aplicabile sau instructiunile Operatorului, putem coopera cu Clientul Business relevant (operatorul de date).

12. Interactiuni prin platformele Meta

Respectam Meta Platform Terms si WhatsApp Business Terms. Procesam doar minimul necesar si nu combinam datele Meta cu surse externe fara baza legala.

1. Who we are

RG DIGITAL TECHNOLOGIES S.R.L. ("RG DIGITAL Technologies", "we")
VAT/CUI: 52249706 · Trade Registry No.: J2025057221000 · EUID: ROONRC.J2025057221000
Address: Targu-Jiu, Gorj, Romania
Contact: office@rgtechnologies.ro · clienti@rgtechnologies.ro · razvancristian199714@gmail.com

2. Scope

Our Platform enables WhatsApp automations and related web pages for business customers, including (without limitation): ordering, booking/appointments, reservations, and ticketing, as well as future modules.

3. Data we collect

• Identification & contact: name, WhatsApp phone number (and e-mail if provided)
• Request data: order/booking/reservation/purchase (items/services, quantities, location, time, status)
• Fulfilment details (if applicable): address, instructions, notes
• Limited technical data: error logs, session identifiers, IP (as applicable for security/diagnostics)

4. Retention and deletion

We retain data only as necessary to provide the Platform and in accordance with the Business Customer's (Controller's) instructions.

• Operational data (e.g., request history in back-office): for the period needed by the Business Customer and/or as required by applicable law (where relevant).
• Technical logs (security/errors): for a limited period proportionate to security and diagnostics needs.

Exact retention may vary depending on the Business Customer configuration and applicable legal requirements.

5. Legal bases (GDPR)

• Art. 6(1)(b) — performance of a contract / steps prior to entering one (handling your request)
• Art. 6(1)(c) — legal obligations (where applicable)
• Art. 6(1)(f) — legitimate interests: security, abuse prevention, support, service improvement
• Art. 6(1)(a) — consent (marketing where applicable)

6. How we use data

• Handle orders/bookings/reservations/purchases
• Confirmations/updates and technical support
• Security and aggregated/anonymized analytics

7. Sharing

• With the relevant Business Customer (Controller) to fulfil your request
• With sub-processors (e.g., hosting/infrastructure), under contractual safeguards
• With authorities when legally required

We do not sell your data and do not publicly disclose it.

8. International transfers

Where data is transferred outside the EEA, we rely on GDPR safeguards (e.g., Standard Contractual Clauses) and risk assessments.

9. Security

We apply appropriate technical and organizational measures: encryption in transit, access control, logging. No method is 100% secure; we will notify as required by law if a relevant incident occurs.

10. Your rights

Your rights (GDPR Art. 15-21) include: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent (where applicable).

You can contact us directly for requests related to data processed via the Platform. We will handle the request from a technical perspective (including deletion/anonymization within the Platform) and, where necessary, cooperate with the relevant Business Customer (Controller).

Contact: clienti@rgtechnologies.ro, office@rgtechnologies.ro, or razvancristian199714@gmail.com. You may lodge a complaint with the competent supervisory authority.

11. Data deletion instructions (Meta requirement)

To request deletion of your personal data collected via the Platform (e.g., through WhatsApp or related web pages), please contact us directly at: clienti@rgtechnologies.ro or office@rgtechnologies.ro.

Please include:

• the phone number used in the WhatsApp conversation (international format)
• the service and/or the Business Customer you interacted with (if known)

We will verify the request and delete or anonymize the data within the Platform within up to 30 days, in accordance with GDPR.

In certain cases, to comply with applicable legal obligations or the Controller's instructions, we may cooperate with the relevant Business Customer (Controller).

12. Meta platforms

We comply with the Meta Platform Terms and WhatsApp Business Terms. We process only what is necessary and do not improperly combine Meta data with unrelated external sources without a lawful basis.